About cancellation fee, change fee, and tardy fee

We will charge a cancellation fee, change fee, and tardy fee, set as follows.
Please be understanding and supportive.

Cancellation and change deadlines

Please contact us by phone by 18:00 on the previous day.

■Telephone No.
03-6228-7155
[Acceptance time] Monday through Saturday 10:00～17:00, telephone, LINE acceptance by 18:00

※After October 2024, it will be accepted from Monday to Saturday.
※We may not be able to answer your phone while dealing with other customers, so please leave plenty of time when calling.

Cancellation fee, change fee, and tardy fee

Until 18:00 of the previous day Cancellation and change of date	After 18:00 of the previous day Cancellation and change of date	Canceled on the same day (including cancellation without cause and overtime cancellation)	More than 10 minutes late on the same day
Free of charge	5,500 yen (tax included)	5,500 yen (tax included)	In case of treatment within the specified time or cancellation fee, the fee will not be changed and the treatment will be arranged on another schedule.

【About late arrival】
If you are more than 10 minutes late for the entire treatment, depending on the appointment, you may not be able to have the treatment on the same day.
In this case, a cancellation fee will be charged, treatment will be arranged on another schedule,
or treatment will be conducted at a reduced consultation time and step.

【About change of time on the same day】
No cancellation fee will be incurred when an appointment is made earlier than the appointment time.
Cancellation fees will be incurred when the appointment is more than 45 minutes later than the appointment time.
However, please note that we may not be able to accept changes depending on the appointment.
In addition, we do not charge a cancellation fee for cancellations or changes due to natural disasters or significant train delays,
but we do charge a fee for late arrivals due to parking garage confusion, traffic jams, a few minutes of tram delays, waiting for an elevator, etc.
Please allow plenty of time for your visit to the clinic.

Please note that if you do not pay the cancellation fee,
you will not be able to receive treatment in the future even if you have made an appointment.
Cancellation fees will not be incurred in case of delayed appointments or schedule adjustments due to our hospital.

If you have any questions about cancellation fees or tardy fees, please contact our clinic.